Support
3D CHAT support is provided by Dafucang (Fujian) Supply Chain Co., Ltd. Email support@dfcczcz.com for help, content reports, privacy requests or account deletion problems. There is no required support account or website login.
1. What to include
Include your device model, iOS version, 3D CHAT version/build, the steps that failed and the exact error. A redacted screenshot can help. Do not send passwords, session tokens or a whole private capture folder. Send only the data necessary to explain the issue.
2. Capture and local albums
Local capture does not require a publishing account. Check camera/Photos permissions in iOS Settings and available device storage. Simulator results do not verify camera, LiDAR or motion quality. Export through other apps sends the selected local files according to your choice; it is different from publishing a public viewer link.
3. Card links
Web publishing currently supports finished single Space panoramas and ordinary Object frame sequences (2–512 frames). An unpublished, revoked or deleted card does not have an active public viewer. Whole-album, Canvas, 3D model and multi-scene web publishing remain unavailable. If a valid link fails, include the link and time of failure only if you are comfortable sharing it with support.
4. Chat, reports and blocking
A send success is not a delivery confirmation. The check mark appears only after a real recipient delivery receipt. Free accounts can receive but cannot send under the current rules. Use Chat reporting/blocking where available, or email a report with the necessary account/conversation details. Reports are reviewed manually; this page does not promise round-the-clock monitoring.
5. Delete an account or publication
For a supported publication, use its revoke/delete action in the app. When signed in, use Me → Delete Account and confirm permanent deletion. If deletion fails, retry and contact support with the error; do not assume it completed. Account deletion does not recall recipients' copies or necessarily erase local files, and does not cancel an Apple subscription. Privacy requests can also be sent to support@dfcczcz.com.
6. Test availability
The current service is a test environment. Apple sign-in, App Store purchases, commercial cloud packages, third-party cloud translation and email fallback are not presented here as completed production services. See the actual app controls and release information for availability. Privacy Policy and Terms of Service are linked in the navigation on this page.